For Industry

• Is this a discount or concession scheme?
• What if a person doesn't have a Companion Card and they are trying to access my venue?
  
• Why are we collecting statistics?

Is this a discount or concession scheme?

The Companion Card has been developed to promote the existing right of people with a disability to fair ticketing. It is not a new responsibility; nor is it a discount scheme, concession or benefit. It simply enables people with a disability to get the assistance they require to access venues and events without the added financial burden of being charged two admissions.

It is everyone's responsibility to comply with anti-discrimination legislation. The Companion Card is a tool that can assist organisations to comply with this legislation.

What if a person doesn't have a Companion Card and they are trying to access my venue?

Venue/activity operators should bear in mind that not every individual with a disability who requires a companion will have a Companion Card. They may be an overseas visitor, they may have a temporary disability, or they may not have heard about the program or have chosen not to apply. Your obligation, under the disability anti-discrimination legislation, applies to all people with a disability - not just those that hold a Companion Card.

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Remember, it is not mandatory for people with a disability to hold a Companion Card; it is just one tool to assist industry and individuals to negotiate the requirement of a companion ticket.

It is up to the venue/activity and the individual to negotiate alternative ways to verify the need for a companion ticket.

Why are we collecting statistics?

Sharing non-identifying statistics with the Companion Card program will have a variety of evaluation benefits for both the program and industry. The Companion Card team will be able to monitor the use of the Companion Card, and how many Companion Tickets are issued; to inform an understanding of the impact of the Companion Card program.

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